I have deposited from someone else’s payment account in error, what are my next steps to rectify this?

Contact our support team immediately with full details: the deposit amount, time, payment method, and whose account was used. We will investigate and may need to return the funds to the original payment source.

Your account may be temporarily restricted until this is resolved. To avoid delays, ensure all future deposits come from payment methods in your own name. In some cases, you may need to provide additional verification documents.

Can someone else make a deposit on my behalf to 4six?

No, all deposits must come from a payment method in your own name. Deposits from third parties (including family members) are not allowed and will be rejected.

This policy prevents money laundering and ensures account security. If we detect third-party deposits, we may freeze your account pending investigation. Only deposit using payment methods registered in the same name as your 4six account.

How do I fund my account?

You can fund your 4six account using multiple payment methods: bKash, Nagad, Rocket (mobile banking), bank transfer, or international cards (Visa/Mastercard).

Log into your account, go to “Deposit”, select your preferred payment method, enter the amount, and follow the instructions. Most deposits are instant. Minimum deposit is ৳500 for mobile banking and ৳1,000 for bank transfers. We don’t charge any deposit fees.

How do I cancel a bet?

Once a bet is placed and confirmed, it cannot be cancelled. This is standard across all betting platforms because odds and markets are continuously changing.

Always review your bet slip carefully before confirming. You have a few seconds after clicking “Place Bet” to review, but once confirmed, the bet is final. Some markets may offer Cash Out options which allow you to close your bet early for a settlement value.

What happens if the 4six site goes down?

In the rare event of technical difficulties, all active bets remain valid and are settled normally once the service is restored. Any in-play bets are handled according to our betting rules.

We have backup systems and work quickly to restore service. You can check our social media channels for updates during any downtime. If a match finishes while the site is down, bets are settled based on official results.

The 4six website won’t load correctly for me, what should I do?

First, try clearing your browser cache and cookies, then refresh the page. Make sure you’re using an updated browser version. If the problem persists, try a different browser or device to isolate the issue.

Check your internet connection and firewall settings. Sometimes antivirus software can block certain features. If you’re using a VPN, try disabling it. Contact our support team if the issue continues – provide details about your browser, device, and the specific problem you’re experiencing.

What are the recommended technical requirements for using 4six?

For the best experience, we recommend using the latest version of Chrome, Firefox, Safari, or Edge browsers. Your device should have a stable internet connection with minimum 2 Mbps speed.

Mobile users should use Android 6.0 or iOS 11.0 or higher. Enable JavaScript and cookies in your browser settings. Clear your browser cache regularly if you experience any loading issues. A screen resolution of at least 1024×768 is recommended for desktop use.

What does ‘Market Exposure’ mean?

Market Exposure refers to the maximum amount you could lose on a particular market based on all your active bets. It represents your total risk exposure before the market is settled.

For example, if you have multiple bets on the same cricket match, your exposure is calculated as the worst-case scenario across all possible outcomes. Understanding your exposure helps you manage risk and avoid over-betting.

Why is there a delay when I place bets on a live betting market?

The delay (usually 2-5 seconds) during live betting exists to prevent unfair advantages from real-time information. This buffer time ensures all bets are accepted under fair conditions and prevents exploitation of live feed delays.

During significant events in the match (like a goal about to be scored), the market may be temporarily suspended for longer to adjust odds. This is normal and protects both you and us from incorrect odds.

What is a ‘lay’ bet?

A lay bet is the opposite of a back bet – you are betting AGAINST something happening. For example, if you lay Manchester United to win, you win if they lose or draw.

Lay betting is popular on betting exchanges. When you lay a bet, you are essentially acting as the bookmaker, offering odds to other bettors. Your potential loss is higher than your stake because you must pay out if the outcome occurs.

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